General terms and conditions

These GTC together with the booking details of the selected offer and the special rental conditions of the respective selected motorhome provider constitute the contractual basis between the customer and CU TRAVEL GmbH & Co. KG, Nebendahlstraße 16, 22041 Hamburg (hereinafter: CU Camper), for all rentals of motorhomes via the website www.cu-camper.com as well as the telephone hotline. If the booking details or special rental conditions contain regulations that deviate from these General Terms and Conditions, the regulations of the booking details and special rental conditions shall take precedence.
2. The general terms and conditions at the time of the conclusion of the contract apply. These GTC can be viewed, printed, saved (“save file as”) or downloaded as a PDF file at any time at www.cu-camper.com.
3. CU Camper does not have its own rental vehicles, but acts as a platform agency for different motorhome providers in the respective countries. The provision and rental of a vehicle is carried out by the respective motorhome provider and its local contractual partners. Through which motorhome provider the rental takes place is stated in the booking details as well as in the special rental conditions. CU Camper is entitled to use third parties to fulfill its obligations.
4. The general terms and conditions (as well as booking details or special rental conditions) of CU Camper shall apply exclusively. Any deviating or conflicting terms and conditions of the customer will not be accepted and will not be subject of the contract.
5. The present contractual relationship shall be governed by the statutory provisions of the German Civil Code (BGB) concerning the rental of movable objects, unless special provisions are contained in the following regulations. CU Camper does not owe and does not provide travel services or a totality of travel services (travel). The statutory provisions regarding the travel contract (in particular §§ 651 et seq. BGB) shall not apply.

1. The customer can first make a product and price comparison of the offers of different motorhome providers via the website www.cu-camper.com. Subsequently, the customer has the possibility to send a booking request for a motorhome rental to CU Camper. By filling in the online form fields and completing the booking process, the customer sends CU Camper a binding offer to conclude a motorhome rental contract.
2. The customer is obliged to provide truthful information in the booking request – in particular with regard to his identity (name and address as well as e-mail address) and the number of users (all co-travelers incl. children stating their age) as well as the possession of a valid driver’s license of the driver(s). The customer undertakes to inform CU Camper immediately and without being asked of any change of his billing address after the conclusion of the rental contract and until the complete settlement of the rental relationship.
3. The customer agrees that his data will be stored so that CU Camper may contact him by e-mail or telephone in case of queries, uncertainties and other important reasons.
4. The rental contract is only concluded when CU Camper sends the booking confirmation by e-mail. With the written booking confirmation the customer receives the right to a motorhome for the number of users (all co-travelers incl. children) in the booked vehicle category as stated at the time of booking, as far as the provision of a replacement vehicle is allowed according to section III. CU Camper expressly points out that there is no entitlement to a certain vehicle, but that the respective booking always refers to one vehicle category only. Only the vehicle category, weight class, number of berths, type of gearbox and refueling (diesel or gasoline) are binding. Insofar as the booking details contain supplementary descriptions, these are not legally binding. The customer is obliged to immediately check the booking confirmation sent to him/her for correctness and to point out any inaccuracies to CU Camper and the motorhome provider with whom the booking was made. A late notice of inaccuracies or discrepancies cannot be taken into account and in particular does not entitle the customer to withdraw from the contract.
5. In case CU Camper does not confirm the booking by e-mail within 7 working days, the customer is not bound to his binding request.
6. During the booking process, the customer may select additional services, if any, to be paid on the spot at the pick-up station. These additional services do not become part of the contract between CU Camper and the customer. With regard to possible additional services requested by the customer, the customer instructs CU Camper to mediate the conclusion of a contract between the customer and the motorhome provider. The contract is concluded with the binding confirmation by the motorhome provider or the pick-up station, about this the customer receives a confirmation by e-mail from CU Camper.
7. After payment of the rental price according to the invoice, the customer will receive a voucher (pick-up slip) from CU Camper by e-mail. Without presentation of the voucher at the pick-up station, the handover of the vehicle can be refused by the motorhome provider, the booking confirmation alone is not sufficient. If the customer does not receive the voucher or an information that the booking could not be confirmed by e-mail within 7 working days after the booking, the customer is obliged to inform CU Camper about this circumstance to make sure that the transfer has been done properly. The Customer is also obliged to print the Voucher and present it when picking up the vehicle.

1. The confirmation of the booking of the vehicle is valid only for the vehicle group, not for a specific type of vehicle. The vehicle specifications stated in the rental conditions describe a comparable average vehicle of this vehicle group, not necessarily the vehicle itself, which is actually provided to the customer for use. There may be deviations, especially in the vehicle dimensions.
2. If the vehicle cannot be provided in the booked vehicle category at the time of handover, CU Camper as well as the motorhome provider reserve the right to provide a vehicle comparable in size and equipment or larger without additional costs. The same applies if the vehicle is destroyed through no fault of the customer or if it is foreseeable that the use will be impossible for an unreasonable period of time due to damage for which the customer is not responsible. A termination of the customer according to § 543 Abs.2 Nr. 1 BGB is excluded for these cases, unless the provision of a replacement vehicle fails, is delayed or is refused. Any higher operating costs arising from this shall be borne by the customer.
3. If important legitimate interests of the customer (such as the rental of parking spaces for vehicles with limited dimensions) are opposed, the customer may refuse to accept a vehicle of a larger category as a contractual service. If the vehicle cannot be provided in the booked vehicle category at the time of handover and if no comparable or larger vehicle is available, CU Camper as well as the motorhome provider reserve the right to offer the customer a smaller vehicle category. If the customer accepts an available replacement vehicle in a smaller vehicle category, CU Camper or the motorhome provider will reimburse the customer for the resulting price difference between the two vehicle categories.
4. If the vehicle is destroyed through the fault of the customer or if it is foreseeable that the use will be limited or impossible due to a circumstance for which the customer is responsible, CU Camper and the motorhome provider are entitled to refuse to provide a replacement vehicle. A termination of the customer according to § 543 Abs.2 Nr. 1 BGB is excluded in this case.
5. The customer is obliged to treat the vehicle with care and to check the condition regularly, especially in case of intensive use. CU Camper points out that the use of a motorhome is fundamentally different from the use of a passenger car. For this reason, the customer should familiarize himself/herself with the special features of the vehicle and its operation with the help of the operating instructions before starting the journey. Depending on the type of vehicle and its use, daily checks of the vehicle and its controls may be necessary. In particular, the customer undertakes to regularly check the tire pressure and tread thickness, to request limit values from the motorhome provider and to contact the latter in good time before the limit values are reached in order to organize the replacement of the tires if necessary.

1. The customer is entitled to use the vehicle for the contractually agreed duration. He is obliged to inform himself in advance about the pick-up and return times (especially opening hours and rest days / holidays of the stations). A later pick-up or earlier return of the vehicle is possible in individual cases, but must be individually requested by the customer and confirmed in writing by the motorhome provider.
2. As far as the information in the context of the booking process or the special rental conditions do not contain any deviating regulation, the day of the vehicle takeover and the day of the return count in each case as one rental day.
3. An extension of the rental period is only possible with the express prior written consent of the motorhome provider. A continuation of use after the expiry of the rental period does not lead in principle to an extension of the lease. The regulation of § 545 BGB is not applicable. 4.
4. If the customer does not return the vehicle to the agreed return station at the agreed time, CU Camper shall be entitled to demand a usage fee in the amount of the originally agreed rental fee for this duration for the period of unauthorized withholding that exceeds the duration of the contract. Any further claims for damages remain unaffected. After expiry of the agreed period of use, the customer shall be liable to the full extent in accordance with the general statutory provisions.
5. Returns of the vehicle before the expiry of the agreed rental period do not result in a reduction of the agreed rent.

1. The rental price is shown in the booking details in Euro, regardless of the country of rental. Other costs such as additional fees, operating and fuel costs (e.g. gasoline, diesel, electricity, etc.), tolls, parking, campground and ferry fees, fines, local taxes and fees for locally booked additional services are not included in the rental price and must be paid by the customer locally. If additional services payable locally are booked as part of the booking, these are generally not included in the rental price and must be paid locally. These are services that are based on a separate contract between the customer and the motorhome provider. In some cases, the motorhome provider asks CU Camper to collect the additional service as well. In this case the additional service will be shown separately in the booking confirmation.
2. The payment of the rental price can only be made by credit card (Mastercard or Visa), direct debit, Paypal or by bank transfer. The choice of the means of payment is made by the customer. CU Camper will send an invoice with a request for payment by the date stated in the invoice. If no payment is received by the date mentioned, the customer is in default of payment. CU Camper reserves the right to withdraw from the contract or to cancel the booking after the fruitless expiry of a grace period for subsequent performance. The cancellation conditions of these GTC or the special rental conditions apply. In case of short-term bookings CU Camper reserves the right to accept payment by credit card or PayPal only. 3.
3. If the credit card payment is not made (for example due to lack of funds or refusal of payment by the issuing institution), CU Camper is entitled to withdraw from the contract or to cancel the booking after the fruitless expiry of a grace period for subsequent performance. The cancellation conditions of these GTC or the special rental conditions apply.
4. If the customer is in default of payment, CU Camper is entitled to claim default interest in the amount of 5 percentage points above the base interest rate. The assertion of further damages is not excluded.

1. The customer is informed that a general legal right of withdrawal does not exist for rental contracts – unlike for package travel contracts. Furthermore, it is pointed out that a statutory right of withdrawal does not exist. We point out with reference to the obligation according to Art. 246a § 1 Abs.3 Nr. 1 EGBGB (Introductory Law to the German Civil Code) that in particular there is no right of withdrawal for distance contracts, because the exception of § 312g Abs. 2 Nr. 9 BGB (motor vehicle rental) applies.
2. Some of the motorhome providers grant a contractual right of withdrawal (cancellation). If this is offered, it is mentioned in the special rental conditions. CU Camper points out that in case of cancellation, however, usually only a percentage of the rental price (depending on the time of cancellation) is waived and the remaining amount is retained as a cancellation fee by the motorhome rental company. Details are specified in the rental conditions of the respective motorhome rental company. The customer is free at any time to prove that no damage was caused or that the damage was lower than the cancellation fee.
3. CU Camper points out the following: A cancellation is only valid when we have received it. We will confirm the cancellation to the customer in writing (by e-mail) within 7 working days after receiving it. If the customer has not received a confirmation within this period, he is obliged to ask CU Camper about the receipt of the cancellation. The customer is obliged to send the cancellation request in writing (by e-mail). As a matter of principle, the time of receipt by the camper provider is decisive as the right of cancellation is granted by the camper provider. For this purpose, CU Camper will forward the customer’s cancellation declaration to the motorhome provider upon receipt. However, in order to enable forwarding, the receipt during business hours (Monday to Friday from 9 a.m. to 6 p.m. German time outside public holidays) at CU Camper is required first. If the receipt takes place outside the business hours, the time of receipt shall be deemed to be 9 a.m. of the next business day. Regarding the time of receipt at the camper provider, it should be taken into account that it is only during the operating hours of the camper provider, which may be located in a different time zone. Therefore, it is recommended to send the cancellation with a reasonable lead time. To cover the risk of cancellation, the conclusion of a travel cancellation insurance should be considered.
4. There is no right to rebook. It is rather a discretionary decision of the respective motorhome provider. However, up to 14 days before the actual pick-up date, CU Camper will, upon request of the customer, try to find out the possibility of a rebooking with the respective motorhome provider and inform the customer first about the conditions of a rebooking (especially possible fees and additional payments). If the customer agrees to the individual conditions for rebooking, this constitutes an offer to change the contract. If CU Camper accepts this, a new booking confirmation and a new voucher will be sent to the customer by e-mail. In addition, a new/changed invoice will be sent. Regarding the payment to be made then, section 5 of these GTC applies.

1. The vehicle is to be collected and returned on the respective agreed date (taking into account the time) at the mobile home station named in the contract.
2. Passport and national driver’s license (international driver’s license may be mandatory) are to be presented in original at vehicle handover. The requirements for the minimum age of the driver and, if applicable, the duration of possession of a valid driver’s license differ among the various motorhome providers and are regulated in the special rental conditions. The same applies to the possible requirement of an international driver’s license for vehicle rental. If no requirements are specified there, the following minimum requirements apply: The driver must be at least 18 years of age and have a valid driver’s license for the vehicle size in the country of rental and, if applicable, transit with the vehicle. The customer has to make sure that only persons are driving the rental vehicle who have been indicated at the time of booking through CU Camper, this has been confirmed and who meet the aforementioned conditions. Furthermore, the customer has to take care that all drivers are registered in the rental contract on site, as this is a prerequisite for the admissibility of further drivers.
3. A presentation of a valid driving license by the customer and/or the driver(s) at the time of rental and/or at the time of takeover is a prerequisite for the handover of the motorhome. If there is a delay in the takeover due to a lack of presentation of the driver’s license, this is at the expense of the customer. If the driver’s license can be presented neither at the agreed time of takeover nor within a reasonable grace period, the motorhome provider is entitled to withdraw from the contract. The cancellation conditions of the number 6. apply.
4. The customer is obliged to check the rental vehicle together with the motorhome provider / the rental station at the vehicle takeover on its contractual, damage-free condition, as well as on the correct indication of the fueling condition and other levels, on the indication of cleanliness and on the presence of accessories. Any damage, missing parts, soiling and insufficient fill levels detected by the customer must be reported to the motorhome provider/rental station before the start of the journey and will be noted by them on the handover protocol. The customer has to convince himself thoroughly of the condition of the vehicle and the conformity with the checklist on his own responsibility, especially with regard to his liability in case of loss of equipment or damage to the vehicle. By his signature he acknowledges the recorded and contractual condition of the vehicle. A protocol is also drawn up when the vehicle is returned. These two protocols are or become part of the rental contract.
5. Unless otherwise agreed in the special rental conditions, the customer undertakes to return the vehicle to the contractually agreed station at the contractually agreed time with a full tank, undamaged and in the recorded condition (according to the handover protocol).

1. The deposit in the amount of the agreement in the rental contract must be paid at vehicle pickup in principle by credit card or Paypal. In rare cases the deposit can also be paid by EC card after explicit written confirmation by CU Camper.
2. The customer is obliged to inform himself about the exact amount of the deposit and the payment modalities before picking up the vehicle and to make sure that the credit card has sufficient coverage. When paying by credit card, it should be noted that this may require the secret number and may incur credit card fees. Furthermore, it must be taken into account that the deposit is paid in local currency and that there may be currency fluctuations in the period between the payment of the deposit and the refund. Currency differences are generally not refunded by the motorhome provider. Furthermore, it must be taken into account that the rental station and, if applicable, the institution issuing the card, sometimes charge credit card fees for both debits and refunds. These fees will not be refunded. The motorhome provider/rental station is not obligated to make the vehicle available without a deposit. In addition, the motorhome provider is entitled to demand a further deposit in the event of a damage event during the rental period.
3. If the vehicle is returned properly and in accordance with the contract, the deposit will be refunded after the final settlement. All additional costs incurred (such as cleaning costs, refueling costs, costs of repairing damage) will be charged against the deposit upon return of the vehicle, provided that they are to be borne by the customer. Repair costs incurred as a result of a damage event can be settled by the motorhome provider on the basis of a cost estimate. Until the final clarification of the amount of the costs and the burden of bearing the costs, the motorhome provider has the right to retain the deposit. If the receivables from the rental contract are paid with a credit card, the signature of the cardholder is considered as authorization to charge the entire invoice amount to the relevant account with the credit card organization. If the charge to the credit card fails, CU Camper is entitled to either send an invoice to the customer or to withdraw from the contract. This authorization shall also apply to subsequent charges as a result of damages culpably caused by the customer (up to max. the contractually agreed deductible) and administrative offences and fines of the customer including consequential costs attributable to the customer (in particular towing costs).

1. With regard to insurance, the insurance conditions specified in the booking conditions and special rental conditions apply. 2.
2. If the rental takes place abroad, it must be taken into account that the country-specific insurance cover may deviate from German standards with regard to the scope and damage excluded from insurance cover. Thus, the liability for certain vehicle parts (e.g. underbody) is partly excluded from the insurance coverage. The customer is obliged to inform himself about the scope of insurance coverage before booking and to familiarize himself with the local conditions (which include road traffic regulations) before handing over the motorhome.

Unless otherwise stipulated in the special rental conditions, the following conduct applies in the event of an accident: the customer / driver must immediately call the police after an accident or in the event of fire, theft, game or other damage and notify CU Camper and the rental station. The customer / driver may not leave the scene of the accident until he has fulfilled his duty to clarify what happened and to establish the necessary facts within the framework of the legal requirements. The prohibition of unauthorized removal from the scene of an accident, which is sanctioned by criminal law, must be observed. Should the police refuse to record the accident, the customer shall prove this to CU Camper as well as to the rental station. This also applies to self-inflicted accidents without the involvement of third parties. In addition, the customer has to inform CU Camper as well as the rental station immediately in writing about all details of the accident or damage event, even in case of minor damage. The accident/damage report must in particular contain the names and addresses of the persons involved and any witnesses as well as the registration numbers of the vehicles involved. Claims for damages by other parties involved in the accident must not be recognized. Other damages or special incidents related to the vehicle must also be reported immediately to CU Camper as well as to the rental station.

Unless otherwise stipulated in the special rental conditions, the following conduct applies in case of damage such as a defect in the toilet or water ingress in case of rain: Neither CU Camper nor the motorhome provider can repair the damage if no report is made. Motorhome providers regularly provide a telephone number where damage incidents can be reported. The customer undertakes to contact the motorhome provider immediately by telephone if any damage (even minor) occurs and to report the damage. For documentation purposes and to enable queries with the motorhome provider, the customer also undertakes to inform CU Camper immediately in writing about the damage event, including the date and time of the telephone damage report and, if possible, contact persons at the motorhome provider. If a solution has not been reached between the customer and the motorhome provider within 48h after reporting the damage, the customer undertakes to inform CU Camper about it. As far as the rental conditions contain further instructions for damage cases, these have to be followed. CU Camper points out that the motorhome providers often cooperate with certain repair shops and will ask the customer to visit such a repair shop in case of a defect or damage, even if there are other repair shops in the vicinity.

1. CU Camper shall be liable for all damages to the extent that coverage exists under the insurance policies taken out for the vehicle. For damages not covered by insurance, CU Camper’s liability for property damage and financial loss shall be limited to intent and gross negligence, unless CU Camper has breached material (cardinal) contractual obligations. This limitation of liability shall also apply in favor of employees of CU Camper, legal representatives and vicarious agents of CU Camper. The limitation of liability shall not apply to any strict liability of CU Camper prescribed by law or to any liability arising from a contractually assumed strict warranty as well as in case of injury to life, body or health by CU Camper, a legal representative or a vicarious agent.
2. Especially in case of rental abroad, the liability of the motorhome provider may be subject to further limitations, which are often also included in the special rental conditions.
3. CU Camper does not guarantee the availability of motorhomes at the time of booking. Only with the booking confirmation a binding contract is concluded. Customers are therefore advised to make any planned further separate bookings with hotels or flight services only after the booking request has been confirmed.

1. Unless otherwise provided for in the special booking conditions, the customer shall be liable for damage to the vehicle, loss of the vehicle and any further damage to CU Camper and the motorhome provider due to the breach of contractual obligations, insofar as the customer is responsible for the damage or loss, in accordance with the statutory provisions.
2. If a limitation of liability to the contractually agreed deductible has been agreed, this does not apply to damage caused intentionally by the customer. In this case, the customer shall be liable for the full amount of the damage. The same applies if the customer intentionally commits a breach of the contractual obligations regulated with regard to the information on the minimum age of the driver, the vehicle handover and vehicle return as well as conduct in the event of an accident or damage. In these cases the customer is liable in full for all damages for which he is responsible. 3.
3. The customer is liable for damages to the vehicle or to third parties by animals brought along according to the legal requirements.
4. If the rental is made by several customers, they are liable as joint and several debtors.
5. The customer agrees to fully indemnify CU Camper as well as the motorhome provider with regard to all fees, charges, fines and penalties incurred during the use of the rental vehicle for which he is responsible.

1. The vehicle may be driven – except in emergencies – only by the customer himself or the drivers specified in the rental agreement. Transfer of use to third parties is prohibited. The customer must appear in person when picking up the rental vehicle. The motorhome provider may require the presentation of the original driver’s license and/or identity card before handing over the motorhome.
2. The customer is obliged to inform other drivers included in the rental contract about the validity and content of the contractual provisions for the rental (in particular the special rental conditions, general terms and conditions and insurance coverage) and make the vehicle driving dependent on his consent.
3. The vehicle is to be handled carefully and properly (in particular the regular control of the oil and water level as well as the tire pressure, exclusive use of the prescribed fuel), to be operated properly and according to the specifications as well as to be locked properly in each case. If there is a steering wheel lock, this must be engaged when leaving the vehicle. When leaving the vehicle, the customer must take the vehicle keys and the vehicle documents and keep them inaccessible to unauthorized persons. The regulations, load regulations, vehicle dimensions (height, width) and technical rules relevant to the use of the vehicle must be observed. The customer undertakes to regularly check that the rental vehicle is in a roadworthy condition. Violation of the obligation may result in the cancellation or limitation of the insurance coverage.
4. The following uses of the vehicle are prohibited: participation in motor sport events and vehicle tests; transport of explosive, highly flammable, toxic, radioactive or other hazardous substances or substances that pose a risk to the vehicle or passengers, subletting, passing on or lending, commercial passenger or long-distance transport, off-road driving as well as other uses that go beyond the contractual, normal use.
5. Trips to a country other than the one in which the pick-up station is located are only permitted if prior written authorization has been obtained from CU Camper or the motorhome provider or if the special rental conditions already contain a corresponding authorization.
6. The customer has to inform himself independently about the applicable country-specific traffic regulations and to comply with them accordingly. The same applies to the country-specific entry regulations and entry formalities.
7. Repairs which are necessary to restore the operational and road safety of the vehicle may be ordered by the customer from a specialized workshop up to an amount of 100 € without prior approval by CU Camper or the rental station. A written damage report is nevertheless required. Otherwise, repairs may only be commissioned with the express and written consent of CU Camper or the motorhome provider. Reimbursement of the repair costs incurred and approved as a result will only be made by the motorhome provider upon presentation of appropriate proof and receipts in the original and provided that the customer is not liable for the defect underlying the repair in accordance with the specifications of the rental conditions.
8. Pets may be taken along with the express written consent of CU Camper and only in vehicles suitable for this purpose with permissible safety devices to be provided by the customer. Bringing pets may result in a special cleaning charge. Cleaning costs incurred due to non-observance/violation as well as any profit lost by CU Camper or the motorhome provider due to temporary non-rentability shall be borne by the customer.

1. CU Camper treats personal data in accordance with the relevant provisions of data protection law. The following explains what data is processed in the context of the booking. By accepting the General Terms and Conditions, the customer consents to the storage and use of data to the extent set out below.
2. All personal information entered as part of the booking will be encrypted using at least a 128-bit SSL encryption method, recognizable by the closed display of a key or lock icon in the bar of the browser.
3. In the context of the rental car booking, the following data are collected and stored: Salutation, first and last name, date of birth, e-mail address, telephone number, credit card number and expiration date. These data will be disclosed by CU Camper to third parties only to the extent necessary to process the booking and debt collection and for communication with the customer. The following personal data will be transmitted to the camper provider: title, first and last name, date of birth, e-mail address and telephone number. In the case of online bookings, the IP address is stored to prevent abuse.
4. In order to improve the service, CU Camper will inform selected customers about special promotions by e-mail some time after the return of the rental vehicle. If the customer does not want to be corresponded by e-mail after sending the booking confirmation, he/she can object to this at any time. There are no costs other than the transmission costs according to the basic tariff. This can be done by using the unsubscribe link or by sending an e-mail to [email protected]. with the e-mail address provided during registration.
5. The customer may at any time request in writing information about the data stored about him. The request is to be sent to the following address: CU TRAVEL GmbH & Co. KG, Nebendahlstraße 16, 22041 Hamburg, Germany. Should the stored data be incorrect, a correction can be requested in the same way.
6. Furthermore, the consent to the storage and processing of personal data can also be revoked subsequently in writing or by e-mail for the future. The revocation is to be addressed to: CU TRAVEL GmbH & Co. KG, Nebendahlstraße 16, 22041 Hamburg or by e-mail: [email protected].
7. Name and address of the controller: The controller within the meaning of Art. 4 No. 7 DSGVO and in accordance with other provisions applicable in the Member States of the EU with reference to data protection law is.
CU TRAVEL GmbH & Co. KG, Nebendahlstraße 16, 22041 Hamburg, Germany
Tel.: +49-(0)40-22 61 60 88-1
Fax: +49-(0)40-22 61 60 88-9
E-mail: [email protected]
Internet: www.cu-camper.com

1. Place of performance is the registered office of the agreed pick-up station.
2. The contract concluded between CU Camper and the customer shall be governed exclusively by German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The provisions of the booking details, then the special rental conditions, the general terms and conditions and supplementary the statutory provisions shall apply with priority.

1. CU Camper offers as a special service to the customers to arrange insurance with AWP P&C S.A., Bahnhofstraße 16, 85609 Aschheim (hereinafter: Allianz Travel) in addition to the contract with the motorhome provider. CU Camper points out that the insurance contract is concluded directly between the customer and Allianz Travel. Claims arising from the insurance have to be asserted directly against Allianz Travel. Important aspects such as the scope of benefits and conditions of the claim are contained in the insurance terms and conditions of Allianz Travel, which can be accessed during the booking process and are accepted by the customer by clicking the checkbox to claim the insurance and completing the booking. CU Camper points out that at this point it cannot be determined whether the customer needs the offered insurance coverage. This depends, among other things, on the insurance coverage the customer already has. It is therefore the responsibility of the customer to check if he needs the offered insurance.
2. CU Camper points out that in order to claim the insurance certain formal requirements have to be fulfilled, which are specified in the insurance conditions of Allianz Travel. The customer is responsible for their compliance. The insurance contract between the customer and Allianz Travel shall be concluded only after the rental contract for the rental vehicle has been confirmed by the camper provider and, in addition, the offer to conclude the insurance has been accepted by Allianz Travel. The fee will be paid directly by the customer to CU Camper after confirmation by Allianz Travel. The insurance policy as well as the insurance conditions will be sent to the customer either directly by Allianz Travel or by CU Camper.
3. If the customer decides to cancel the booking after the confirmation of the rental contract, the insurance contract between the customer and Allianz Travel remains unaffected. If the cancellation is made by telephone via the hotline of CU Camper or by e-mail to [email protected], CU Camper shall at the same time send a notice of cancellation of the insurance contract to Allianz Travel on behalf of the Customer. Cancellation of the insurance contract is only possible up to 24 hours prior to vehicle pick-up (see also time of receipt under VI. Cancellation / Rebooking). After that 100% cancellation fee will be charged.
4. CU Camper points out that if the customer takes out an excess protection insurance with Allianz Travel and a damage occurs, the customer must first pay the contractually agreed excess on site. The insurance conditions of Allianz Travel then regulate in detail how a claim has to be reported and how Allianz Travel reimburses the excess. In this regard, CU Camper points out the submission deadlines and specifications of the necessary documents according to the insurance conditions. This may include the need to submit police logs. Late or incomplete submission of the necessary documentation may result in loss of the right to reimbursement of the excess. Furthermore, CU Camper points out that certain damages are excluded from reimbursement. These include in particular damages that are not covered by the existing (main) comprehensive motor insurance of the vehicle.

We would like to point out that an online platform of the EU Commission for out-of-court online dispute resolution (ODR platform) is provided at https://ec.europa.eu/consumers/odr. We also point out that we are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and will not participate.