Pre-check-in/online check-in:

All guests must complete the online check-in so that they are informed of all important details.

The online check-in can be completed from 30 days before pick-up and must be completed no later than 15 days before pick-up.

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To register online, you will need the Road Bear RV confirmation or reference number (if available, including -1 at the end) and the surname in which the vehicle was booked.

You will receive all the necessary information about the new vehicle transfer via the e-mail address provided as the date approaches.

After completing the online check-in, you will also receive information about the collection and use of the vehicle by email in advance. This information includes a detailed video with a description of the campervan.

Driving licence:

You will need the original official driving licence of all persons who are to be authorised as drivers. Legible copies (front and back) of the official driving licences of all desired drivers will also speed up the process.

Transfers:

The transfer to the factory in Middlebury/Elkhart will only take place from the Wyndham Chicago O'Hare hotel. The departure of the bus is between 6:00 am and 10:00 am, the exact time will be communicated to you by e-mail from the factory approximately 5 days before pick-up. Please be at the bus 15 minutes before departure. Depending on traffic and weather, the journey takes approx. 2.5 to 3.5 hours.

At the factory:

The bus driver drives customers directly to the office on the factory premises. You will find your name and the pick-up time on the notice board in the office. The pick-up time is usually in the afternoon.

The rental agreement will be finalised at the factory and the briefing will take place in small groups.

The customer area is restricted and Road Bear RV is only a guest on the premises. Please respect the factory employee work area and stay in the designated customer area. Be aware that the car park, driveway, waiting area and toilets etc. are shared with the factory employees. It is recommended to take snacks and drinks with you, the entire pick-up can take up to 3 hours.

Vehicle pick-up:

In order to pick up the motorhome, you will need the original driving licences and passports of all drivers, your booking confirmation and a credit card (issued in the name of the main renter) to pay the deposit of USD 1,500. Prepaid credit cards, debit cards, cash and cheques are not accepted.

The handover of the vehicle will take place outside, please dress appropriately for the weather. As space is limited, not every family member will be able to attend and will be asked to remain in the waiting area. The vehicle handover will be in English, a German-speaking handover cannot be guaranteed.

Please note that there is no GPS available in the vehicles.

Accompanying yourself to the factory:

If you have completed the online check-in as described above, you also have the option of travelling to the factory on your own to pick up the campervan. Please contact Road Bear RV staff one week in advance to confirm the exact pick-up time and location.

At the factory, please follow the signs to Road Bear RV. At the office, your driving licences will be checked and any outstanding balances reconciled before the rental agreement is issued. The vehicle will then be explained, inspected and the keys handed over.

Winter Festival:

The pick-up takes place in an area known for long, cold winters. Temperatures below freezing, even during the day, are not unusual in March. Snow and/or rain can occur daily. Please pack and dress accordingly. For this reason, all vehicles are winterised. This means that the water/waste water system is empty and CANNOT be used until temperatures are above freezing! Please be particularly careful if temperatures subsequently drop below freezing again. Any damage to the water pipes caused by freezing will be charged to the customer on delivery.

A fee may be charged on return in Seattle if you have used the water system to winterise the vehicle again.

Our tip: Book the first night at a campsite near the factory so that you can familiarise yourself with the vehicle in peace and have enough time to do your first shopping. A good option is the KOA Elkhart/Middlebury. Depending on the weather, it is advisable to drive south as quickly as possible and then through the southern states to the west coast.

Contact on site:

You can reach the Road Bear RV centre as follows: Phone number: +1 (562) 661-8270

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