{"id":34000,"date":"2025-07-18T09:56:51","date_gmt":"2025-07-18T07:56:51","guid":{"rendered":"https:\/\/www.cu-camper.com\/en\/?page_id=34000"},"modified":"2025-07-21T12:05:58","modified_gmt":"2025-07-21T10:05:58","slug":"help-during-your-trip","status":"publish","type":"page","link":"https:\/\/www.cu-camper.com\/en\/help-during-your-trip\/","title":{"rendered":"Do you have problems during your trip?"},"content":{"rendered":"\n        <div class=\"cu-stage cu-stage--default  secondary theme-dark  bg-extend bg-extend-s alignfull\">\n                        <div class=\"cu-stage-content-wrapper entry-content has-text-align-center\">\n                <div class=\"cu-stage-content alignwide\">\n                    <div class=\"cu-stage-content-inner\">\n                        \n                        <h2 class='hero '>Do you have problems during your trip?<\/h2>                                                                    <\/div>\n                <\/div>\n            <\/div>\n                    <\/div>\n        \n\n\n<p><\/p>\n\n\n\n        <div class='cu-img align ' role='figure'>\n            <div><img decoding=\"async\"  width=\"1920\" height=\"1080\" src=\"https:\/\/www.cu-camper.com\/en\/wp-content\/uploads\/sites\/3\/seattle-skyline-man-panorama.webp\" srcset=\"https:\/\/www.cu-camper.com\/en\/wp-content\/uploads\/sites\/3\/seattle-skyline-man-panorama.webp 1920w, https:\/\/www.cu-camper.com\/en\/wp-content\/uploads\/sites\/3\/seattle-skyline-man-panorama-300x169.webp 300w, https:\/\/www.cu-camper.com\/en\/wp-content\/uploads\/sites\/3\/seattle-skyline-man-panorama-1024x576.webp 1024w, https:\/\/www.cu-camper.com\/en\/wp-content\/uploads\/sites\/3\/seattle-skyline-man-panorama-768x432.webp 768w, https:\/\/www.cu-camper.com\/en\/wp-content\/uploads\/sites\/3\/seattle-skyline-man-panorama-1536x864.webp 1536w\" alt=\"A man looks at the Seattle skyline\" loading=\"lazy\" data-object-fit=\"cover\" class=\"\" layout=\"responsive\" lightbox=\"common\" disable-inline-width=\"1\" \/><div class='copyright x-small'>\u00a9 Zach Searcy<\/div><\/div>\n            \n        <\/div>\n    \n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>You are already on the road and you need help?<\/strong><\/h2>\n\n\n\n<p>If problems occur when picking up\/dropping off your vehicle or while travelling, please contact the responsible hire company or the local roadside assistant first. In extremely urgent and serious emergencies, please send an e-mail to <a href=\"mailto:urgent@cu-travel.com\">urgent@cu-travel.com<\/a> and a member of staff will deal with your request as quickly as possible. In this case, please leave a mobile phone number for call-backs. You also have the option of calling us on weekends via <a href=\"tel:0049 40 22 61 60 881\">0049 40 22 61 60 881<\/a>. Please refrain from contacting CU | Camper without prior consultation with the hire company.<\/p>\n\n\n\n        \t\t<div id='faq-search'>\n        \t\t\t<div itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <h2 itemscope itemprop=\"url\" id=\"FAQ\" class=\"bold has-text-align-center\" >FAQ<\/h2>\n            <div class='cu-accordions'>\n                <div class=\"cu-accordion\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <input id=\"bf9b4ec7b835ec737e73b53d2b9d3d09\" type=\"checkbox\" \/>\n                    <label class=\"cu-accordion__header\" for=\"bf9b4ec7b835ec737e73b53d2b9d3d09\">\n                        <h3 class=\"cu-accordion__headline\" itemprop=\"name\" id=\"FAQ-q\">We have missed our flight and can&#8217;t pick up our motorhome in time.<\/h3>\n                        <div class=\"cu-accordion__icon\">\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path\n                    class=\"horizontal-line\"\n                    d=\"M22 14C23.1063 14 24 14.8938 24 16C24 17.1063 23.1063 18 22 18H10C8.89375 18 8 17.1063 8 16C8 14.8938 8.89375 14 10 14H22Z\"\n                    fill=\"currentColor\"\/>\n                <path\n                    class=\"vertical-line\"\n                    d=\"M18 22C18 23.1063 17.1062 24 16 24C14.8937 24 14 23.1062 14 22L14 10C14 8.89375 14.8937 8 16 8C17.1062 8 18 8.89375 18 10L18 22Z\"\n                    fill=\"currentColor\"\/>\n            <\/svg><\/div>\n                    <\/label>\n                    <div class=\"cu-accordion__section\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"FAQ-a\">\n                        <div class=\"cu-accordion__section-inner\">\n                            <div itemprop=\"text\"><p>Please contact the hire station as soon as possible.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            \n                <div class=\"cu-accordion\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <input id=\"5fbdeb17902412431a196dfe3a433eee\" type=\"checkbox\" \/>\n                    <label class=\"cu-accordion__header\" for=\"5fbdeb17902412431a196dfe3a433eee\">\n                        <h3 class=\"cu-accordion__headline\" itemprop=\"name\" id=\"FAQ-q\">We had an accident with our motorhome. What should we do now?<\/h3>\n                        <div class=\"cu-accordion__icon\">\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path\n                    class=\"horizontal-line\"\n                    d=\"M22 14C23.1063 14 24 14.8938 24 16C24 17.1063 23.1063 18 22 18H10C8.89375 18 8 17.1063 8 16C8 14.8938 8.89375 14 10 14H22Z\"\n                    fill=\"currentColor\"\/>\n                <path\n                    class=\"vertical-line\"\n                    d=\"M18 22C18 23.1063 17.1062 24 16 24C14.8937 24 14 23.1062 14 22L14 10C14 8.89375 14.8937 8 16 8C17.1062 8 18 8.89375 18 10L18 22Z\"\n                    fill=\"currentColor\"\/>\n            <\/svg><\/div>\n                    <\/label>\n                    <div class=\"cu-accordion__section\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"FAQ-a\">\n                        <div class=\"cu-accordion__section-inner\">\n                            <div itemprop=\"text\"><p>Please inform the hire company. If repairs are necessary, you should discuss the next steps with the hire company. <\/p><\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            \n                <div class=\"cu-accordion\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <input id=\"8effd20d9529b3c65cd8feb6c2244f47\" type=\"checkbox\" \/>\n                    <label class=\"cu-accordion__header\" for=\"8effd20d9529b3c65cd8feb6c2244f47\">\n                        <h3 class=\"cu-accordion__headline\" itemprop=\"name\" id=\"FAQ-q\">We are at the hire station and don&#8217;t get the right motorhome\/we get a different motorhome.<\/h3>\n                        <div class=\"cu-accordion__icon\">\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path\n                    class=\"horizontal-line\"\n                    d=\"M22 14C23.1063 14 24 14.8938 24 16C24 17.1063 23.1063 18 22 18H10C8.89375 18 8 17.1063 8 16C8 14.8938 8.89375 14 10 14H22Z\"\n                    fill=\"currentColor\"\/>\n                <path\n                    class=\"vertical-line\"\n                    d=\"M18 22C18 23.1063 17.1062 24 16 24C14.8937 24 14 23.1062 14 22L14 10C14 8.89375 14.8937 8 16 8C17.1062 8 18 8.89375 18 10L18 22Z\"\n                    fill=\"currentColor\"\/>\n            <\/svg><\/div>\n                    <\/label>\n                    <div class=\"cu-accordion__section\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"FAQ-a\">\n                        <div class=\"cu-accordion__section-inner\">\n                            <div itemprop=\"text\"><p>Generally, all illustrations show the actual vehicle, but individual difference are possible. The models, equipment, layouts and dimensions may vary. Neither the local partner nor CU Travel GmbH &amp; Co. KG accept any liability for possible differences. Requests for specific floor plans can be sent by e-mail through our Customer Care team.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            \n                <div class=\"cu-accordion\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <input id=\"363b806aec3100b12e6890db19d8b8dd\" type=\"checkbox\" \/>\n                    <label class=\"cu-accordion__header\" for=\"363b806aec3100b12e6890db19d8b8dd\">\n                        <h3 class=\"cu-accordion__headline\" itemprop=\"name\" id=\"FAQ-q\">We have a problem with our motorhome and would like to visit a garage.<\/h3>\n                        <div class=\"cu-accordion__icon\">\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path\n                    class=\"horizontal-line\"\n                    d=\"M22 14C23.1063 14 24 14.8938 24 16C24 17.1063 23.1063 18 22 18H10C8.89375 18 8 17.1063 8 16C8 14.8938 8.89375 14 10 14H22Z\"\n                    fill=\"currentColor\"\/>\n                <path\n                    class=\"vertical-line\"\n                    d=\"M18 22C18 23.1063 17.1062 24 16 24C14.8937 24 14 23.1062 14 22L14 10C14 8.89375 14.8937 8 16 8C17.1062 8 18 8.89375 18 10L18 22Z\"\n                    fill=\"currentColor\"\/>\n            <\/svg><\/div>\n                    <\/label>\n                    <div class=\"cu-accordion__section\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"FAQ-a\">\n                        <div class=\"cu-accordion__section-inner\">\n                            <div itemprop=\"text\"><p>If repairs are necessary, you should always contact the hire company beforehand and discuss the next steps. Hire companies often work exclusively with local repair companies. As a rule, the hire company will cover the cost of the repair. When you pick up the vehicle, the hire station will provide you with an emergency number where you can contact the hire company 24\/7.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            \n                <div class=\"cu-accordion\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <input id=\"65317807b24ba9da19e92c21787ce3ad\" type=\"checkbox\" \/>\n                    <label class=\"cu-accordion__header\" for=\"65317807b24ba9da19e92c21787ce3ad\">\n                        <h3 class=\"cu-accordion__headline\" itemprop=\"name\" id=\"FAQ-q\">What happens if I return the motorhome late?<\/h3>\n                        <div class=\"cu-accordion__icon\">\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path\n                    class=\"horizontal-line\"\n                    d=\"M22 14C23.1063 14 24 14.8938 24 16C24 17.1063 23.1063 18 22 18H10C8.89375 18 8 17.1063 8 16C8 14.8938 8.89375 14 10 14H22Z\"\n                    fill=\"currentColor\"\/>\n                <path\n                    class=\"vertical-line\"\n                    d=\"M18 22C18 23.1063 17.1062 24 16 24C14.8937 24 14 23.1062 14 22L14 10C14 8.89375 14.8937 8 16 8C17.1062 8 18 8.89375 18 10L18 22Z\"\n                    fill=\"currentColor\"\/>\n            <\/svg><\/div>\n                    <\/label>\n                    <div class=\"cu-accordion__section\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"FAQ-a\">\n                        <div class=\"cu-accordion__section-inner\">\n                            <div itemprop=\"text\"><p>Late return will result in additional costs, which you will have to settle directly with the hire company. We advise you to spend the last night not far from the return location.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            \n                <div class=\"cu-accordion\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                    <input id=\"3c808941de36f58a673c59050b6b7104\" type=\"checkbox\" \/>\n                    <label class=\"cu-accordion__header\" for=\"3c808941de36f58a673c59050b6b7104\">\n                        <h3 class=\"cu-accordion__headline\" itemprop=\"name\" id=\"FAQ-q\">Who do I contact if I have questions on site?<\/h3>\n                        <div class=\"cu-accordion__icon\">\n            <svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path\n                    class=\"horizontal-line\"\n                    d=\"M22 14C23.1063 14 24 14.8938 24 16C24 17.1063 23.1063 18 22 18H10C8.89375 18 8 17.1063 8 16C8 14.8938 8.89375 14 10 14H22Z\"\n                    fill=\"currentColor\"\/>\n                <path\n                    class=\"vertical-line\"\n                    d=\"M18 22C18 23.1063 17.1062 24 16 24C14.8937 24 14 23.1062 14 22L14 10C14 8.89375 14.8937 8 16 8C17.1062 8 18 8.89375 18 10L18 22Z\"\n                    fill=\"currentColor\"\/>\n            <\/svg><\/div>\n                    <\/label>\n                    <div class=\"cu-accordion__section\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\" id=\"FAQ-a\">\n                        <div class=\"cu-accordion__section-inner\">\n                            <div itemprop=\"text\"><p>If you have any questions on site, please contact the hire company directly. You will receive the contact details with your travel documents. <br>When you pick up the vehicle, you will also receive an emergency number from the hire station, which you can use to contact the hire company 24\/7.<\/p><\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n        \t\n\n\n            <div class='cu-ps theme-medium alignfull' data-amp-auto-lightbox-disable>\n                <div class='entry-content'>\n                    <h2 class=\"bold has-secondary-medium-dark-color has-text-align-center\">Trust hundreds of positive reviews from our satisfied customers.<\/h2>\n                    <div class=\"alignwide\"><div class=\"cu-ps-media cu-ps-media--badge cu-ps-media-- cu-ps-media--normal\">\n            <a href=https:\/\/goo.gl\/maps\/1LJ1v97PuYapSh5q6 target='_blank' class='cu-ps-badge rounded-corners box-link theme-light'>\n                <div class='cu-ps-badge-in cu-ratio'>\n                    <div class='cu-ps-gbadge'>\n                        <div class='cu-ps-gbadge-cntnt has-text-align-center'>\n                            <div class='h4 bold'>Google ratings<\/div>\n                            <div class='cu-ps-gbadge-rating bold'><div class='cu-ps-gbadge-orange'>4,8<\/div>\n\t\t    <div class=\"cu-star-rating  \">\n\t\t        \n            <div class=\"cu-star-rating-wrapper\">\n                <div class=\"cu-star-rating-stars cu-star-rating-empty-stars has-secondary-light-color\"><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><\/div>\n                <div class=\"cu-star-rating-stars cu-star-rating-full-stars cu-ps-gbadge-orange\" style=\"width: 100%\"><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><svg class='cu-icon cu-icon-m '><use xlink:href='#cu-star'\/><\/svg><\/div>\n            <\/div>\n        \n\t\t    <\/div><\/div>\n                            <div class='opacity--60 small'>1353 Customer reviews<\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\t\t\t<\/a><\/div><\/div>\n                    \n                <\/div>\n            <\/div>","protected":false},"excerpt":{"rendered":"<p>You are already on the road and you need help? If problems occur when picking up\/dropping off your vehicle or while travelling, please contact the responsible hire company or the&#8230;<\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cumagazine_faq_sections":"[{\"section_name\":\"FAQ\",\"full_questions\":[{\"question\":\"We have missed our flight and can't pick up our motorhome in time.\",\"answer\":\"Please contact the hire station as soon as possible.\",\"rating\":0,\"keywords\":\"flight, missed, late\"},{\"question\":\"We had an accident with our motorhome. What should we do now?\",\"answer\":\"Please inform the hire company. If repairs are necessary, you should discuss the next steps with the hire company. \",\"rating\":0,\"keywords\":\"accident, repair\"},{\"question\":\"We are at the hire station and don't get the right motorhome\/we get a different motorhome.\",\"answer\":\"Generally, all illustrations show the actual vehicle, but individual difference are possible. The models, equipment, layouts and dimensions may vary. Neither the local partner nor CU Travel GmbH &amp; Co. KG accept any liability for possible differences. Requests for specific floor plans can be sent by e-mail through our Customer Care team.\",\"rating\":0,\"keywords\":\"wrong vehicle. equipment, model\"},{\"question\":\"We have a problem with our motorhome and would like to visit a garage.\",\"answer\":\"If repairs are necessary, you should always contact the hire company beforehand and discuss the next steps. Hire companies often work exclusively with local repair companies. As a rule, the hire company will cover the cost of the repair. When you pick up the vehicle, the hire station will provide you with an emergency number where you can contact the hire company 24\/7.\",\"rating\":0,\"keywords\":\"problem, garage, emergency, repair\"},{\"question\":\"What happens if I return the motorhome late?\",\"answer\":\"Late return will result in additional costs, which you will have to settle directly with the hire company. We advise you to spend the last night not far from the return location.\",\"rating\":0,\"keywords\":\"delay, late return\"},{\"question\":\"Who do I contact if I have questions on site?\",\"answer\":\"If you have any questions on site, please contact the hire company directly. You will receive the contact details with your travel documents. <br>When you pick up the vehicle, you will also receive an emergency number from the hire station, which you can use to contact the hire company 24\/7.\",\"rating\":0,\"keywords\":\"questions, contact details\"}]}]","rental_companies":"","_is_sponsored":false,"_pinterest_enabled":false,"_color_theme":"light","_content_alignment":"default","stage_images":"","stage_subheadline":"","stage_custom_topline":"","stage_topline_bg":"","stage_topline":"","stage_topline_href":"","stage_copy":"","stage_block_align":"","stage_text_align":"","stage_headline_uppercase":"","stage_theme_dark":"","stage_bg_extend":"","stage_bg_extend_distance":"","stage_image_extend":"","stage_config":"","footnotes":""},"class_list":["post-34000","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/pages\/34000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/comments?post=34000"}],"version-history":[{"count":5,"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/pages\/34000\/revisions"}],"predecessor-version":[{"id":34017,"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/pages\/34000\/revisions\/34017"}],"wp:attachment":[{"href":"https:\/\/www.cu-camper.com\/en\/wp-json\/wp\/v2\/media?parent=34000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}