Do you have problems during your trip?
You are already on the road and you need help?
If problems occur when picking up/dropping off your vehicle or while travelling, please contact the responsible hire company or the local roadside assistant first. In extremely urgent and serious emergencies, please send an e-mail to [email protected] and a member of staff will deal with your request as quickly as possible. In this case, please leave a mobile phone number for call-backs. You also have the option of calling us on weekends via 0049 40 22 61 60 881. Please refrain from contacting CU | Camper without prior consultation with the hire company.
FAQ
Please contact the hire station as soon as possible.
Please inform the hire company. If repairs are necessary, you should discuss the next steps with the hire company.
Generally, all illustrations show the actual vehicle, but individual difference are possible. The models, equipment, layouts and dimensions may vary. Neither the local partner nor CU Travel GmbH & Co. KG accept any liability for possible differences. Requests for specific floor plans can be sent by e-mail through our Customer Care team.
If repairs are necessary, you should always contact the hire company beforehand and discuss the next steps. Hire companies often work exclusively with local repair companies. As a rule, the hire company will cover the cost of the repair. When you pick up the vehicle, the hire station will provide you with an emergency number where you can contact the hire company 24/7.
Late return will result in additional costs, which you will have to settle directly with the hire company. We advise you to spend the last night not far from the return location.
If you have any questions on site, please contact the hire company directly. You will receive the contact details with your travel documents.
When you pick up the vehicle, you will also receive an emergency number from the hire station, which you can use to contact the hire company 24/7.