1. The customer is informed that a general legal right of withdrawal does not exist for rental contracts – unlike for package travel contracts. Furthermore, it is pointed out that a statutory right of withdrawal does not exist. We point out with reference to the obligation according to Art. 246a § 1 Abs.3 Nr. 1 EGBGB (Introductory Law to the German Civil Code) that in particular there is no right of withdrawal for distance contracts, because the exception of § 312g Abs. 2 Nr. 9 BGB (motor vehicle rental) applies.
2. Some of the motorhome providers grant a contractual right of withdrawal (cancellation). If this is offered, it is mentioned in the special rental conditions. CU Camper points out that in case of cancellation, however, usually only a percentage of the rental price (depending on the time of cancellation) is waived and the remaining amount is retained as a cancellation fee by the motorhome rental company. Details are specified in the rental conditions of the respective motorhome rental company. The customer is free at any time to prove that no damage was incurred or that the damage was less than the cancellation fee. In case of cancellation you will not pay any extra fees for the processing by CU | Camper. Thus, we only pass on to you the costs that would also be incurred by the rental company through a direct booking.
3. CU Camper points out the following: A cancellation is only valid when we have received it. We will confirm the cancellation to the customer in writing (by e-mail) within 7 working days after receipt of the cancellation. If the customer has not received a confirmation within this period, he is obliged to ask CU Camper about the receipt of the cancellation. The customer is obliged to send the cancellation request in writing (by e-mail). As a matter of principle, the time of receipt by the camper provider is decisive as the right of cancellation is granted by the camper provider. For this purpose, CU Camper will forward the customer’s cancellation declaration to the motorhome provider upon receipt. However, in order to enable forwarding, the receipt during business hours (Monday to Friday from 9 a.m. to 6 p.m. German time outside public holidays) at CU Camper is required first. If the receipt takes place outside the business hours, the time of receipt shall be deemed to be 9 a.m. of the next business day. Regarding the time of receipt at the camper provider, it should be taken into account that it is only during the operating hours of the camper provider, which may be located in a different time zone. Therefore, it is recommended to send the cancellation with a reasonable lead time. To cover the risk of cancellation, the conclusion of a travel cancellation insurance should be considered.
4. There is no right to rebooking. It is rather a discretionary decision of the respective motorhome provider. Up to 14 days before the actual pick-up date, CU Camper will, however, upon request of the customer, try to find out the possibility of a rebooking with the respective motorhome provider and inform the customer first about the conditions of a rebooking (especially possible fees and additional payments). If the customer agrees to the individual conditions for rebooking, this constitutes an offer to change the contract. If CU Camper accepts this, a new booking confirmation and a new voucher will be sent to the customer by e-mail. In addition, a new/changed invoice will be sent. Regarding the payment to be made then, section 5 of these GTC applies.